Family wellfare Clinic

Privacy Notice

Version 2026-11-12

Family wellfare Clinic uses DocVizits, an appointment management platform, to let you book appointments online. This notice explains what information we collect when you book, and how we use it.

1. What we collect

Your name, mobile number, date of birth and sex; your reason for the visit and any medical conditions you select; and your appointment date, time and doctor.

2. Why we collect it

Only to book and manage your appointment, to give your doctor the background they need for your visit, and to send you appointment confirmations and reminders by SMS.

3. Who can see it

Family wellfare Clinic's doctors and staff. DocVizits also handles this information, but only to run the booking system on Family wellfare Clinic's behalf. DocVizits does not use it for any other purpose, and does not sell or share it.

4. Where it is stored

On secure cloud servers in Japan and India.

5. How long we keep it

For as long as needed for your care, and as required under applicable medical-record laws.

6. Your rights

Under the Digital Personal Data Protection Act, 2023, you can:

  • ask to see the information we hold about you
  • ask us to correct it or delete it
  • withdraw your consent at any time
  • nominate someone to exercise these rights for you

If you withdraw consent, we may no longer be able to manage your appointments online. You can still contact the clinic directly.

7. Questions or complaints

Contact Family wellfare Clinic:

If you're not satisfied with our response, you can complain to the Data Protection Board of India.

8. Security

We use reasonable technical safeguards to protect your information.